Shipping & Returns Policy
Fast, Reliable Quotes
Have an extra-large order? Need hard-to-find items? Call our expert customer care Team at 1-800-285-3056 for a fast price quote – they’ll try to respond within 3 hours or less to help you find exactly what you want.
We promise to provide you with products that are free of workmanship defects. However, we cannot assume liability for injury, loss or damage, consequential, of any kind, from the use or inability to use Eberl Iron Works, Inc.’s products.
Limitation of Liability:
WE WILL NOT BE LIABLE TO BUYER OR ANY THIRD PARTY FOR ANY SPECIAL, CONTINGENT, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, WHETHER ARISING OUT OF BREACH OF WARRANTY, BREACH OF CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR OTHERWISE. Our liability with respect to a claim for any damages arising out of or connected with the sale, purchase, non-delivery, use or performance of any product will in no event exceed the price paid for the product.
Catalog Weight, Dimensions, and Design Loads:
Catalog weights and dimensions are careful estimates but not guaranteed. Load designs are based on tests as submitted or by calculations of static load applications. In most cases, the load is stated with applicable factor of safety.
All prices are F.O.B. our dock or point of shipment, unless otherwise stated. Job site delivery will incur additional charges of $150.00. Freight arrangements are the responsibility of the customer for any international shipment.
Delivery of goods to a carrier at our plant or other shipping point shall constitute delivery to purchaser regardless of freight payment. All risk of loss or damage in transit shall pass to purchaser at that time. Purchaser shall make claims for loss or damage to goods in transit against the carrier. We will assist purchaser in securing satisfactory adjustment of such claims, however; if material is delivered short, damaged or missing pieces due to carrier mishandling, receiver must make a note on the delivery receipt in order to receive replacement material.
The estimated shipping date is based on production time required to process the order commencing with the date the order is received by us. Should any revisions be made to the order, the original shipping date is void.
Should an error be made filling an order, notify us promptly and we will immediately attempt to adjust the matter without expense to purchaser.
Claims for defective material or shortages in shipment must be made in writing within 30 days of material arrival. If material is delivered short, damaged or missing pieces due to carrier mishandling, receiver must make note on the delivery receipt in order to receive replacement material.
Cancellation of orders will be accepted only with the understanding that we will be reimbursed for expenses incurred as a result of the cancellation. Order for special or non-catalogued items are not subject to cancellation after production is started under any circumstances.
At Eberl Iron Works, we understand that not all orders go as planned. Below is our policy regarding returns. Please note that all requests for returns need to be submitted within 30 days of receipt of the material and no returns will be accepted after 30 days. Goods may not be returned for any reason unless prior written permission is obtained from our company.
Full Invoice Credit – In instances where Eberl Iron Works sends the wrong product or material, we will issue a full invoice credit, plus arrange the return shipment of erroneous material. Please note that orders given verbally without back up in writing, would be subject to restocking / return shipping fees regardless of return reason. In instances where we manufacture material incorrectly, we will pick up the material and rework or replace at no additional cost.
Credit Less Restocking Fees – In instances where the material or quantity was ordered incorrectly or an order was given verbally to a Customer Service Representative, we will gladly accept a return. However, these returns will be subject to a 25% restocking fee, plus return shipping costs to our facility. Custom-made material may not be allowed to be returned if material cannot be resold or reused.
Freight Damage – In the event that your order is damaged in transit – WE MUST BE NOTIFIED IMMEDIATELY, AND NO LATER THAN 3 DAYS AFTER RECEIPT, in order to process claims with the carrier. Material damaged by a carrier is not subject to restocking fees. If your shipment is a freight shipment, you must have the transporter mark on the Delivery Receipt that the goods were received in damaged condition, prior to signing for them. GOODS MUST BE MARKED AS ‘DAMAGED’ ON THE Delivery Receipt. If the goods are not marked as damaged on the Delivery Receipt, we will not be able to file a claim with the carrier, or refund any money for the damaged goods. If shipment is damaged by small parcel carrier, you must retain all packaging and goods for inspection by small parcel carrier. Digital photographs are also required for a claim submission.
Refunds will be processed dependent on status of claims filed with the carrier and after decision by carrier has been reached. If we are unable to get refunded from the carrier, we will be unable to refund you.
If replacements are needed, a new order must be submitted. Original order will be refunded once the carrier approves our claim for a refund.
At Eberl Iron Works, our customers are our greatest asset and your satisfaction is our number one priority. If questions or further explanation of this policy is needed, please reach out to our Customer Service Department anytime at 800-285-3056 or [email protected]
In the event that your order is damaged in transit – WE MUST BE NOTIFIED WITHIN 3 DAYS OF RECEIPT, in order to process claims with the carrier. If your shipment is a freight shipment, you must have the transporter mark, on the Bill of Lading (BOL), that the goods were received in damaged condition, prior to signing for them. GOODS MUST BE MARKED AS ‘DAMAGED’ ON THE BOL. If the goods are not marked as damaged on the BOL, we will not be able to file a claim with the carrier, or refund any money for the damaged goods. If shipment is damaged by small package carrier, you must retain all packaging and goods for inspection by small package carrier, digital photgraphs are also helpful when we submit the claim.
Refunds will be processed dependent on status of claims filed with carrier, and after decision, by carrier, has been reached. If replacements are needed, a new order may be submitted. Original order will be refunded once the carrier approves our claim.